Existing Customers

With You Beyond the Mortgage – Ongoing Support for Mortgage Knight Customers

When you arranged your mortgage through Mortgage Knight, it was just the start of our journey together. Unlike some brokers who disappear after the first deal is done, we’re committed to providing lifelong support through every rate renewal, every life change, and every financial milestone.

Your goals might change. Your needs might evolve. The market definitely will. But Mortgage Knight will always be here to guide you.

When Your Mortgage Deal Ends – We’re Already One Step Ahead

Most mortgages come with an initial fixed, discounted, or tracker rate period — typically 2, 3 or 5 years.

When that period ends:

  • Your lender will often move you onto a standard variable rate (SVR)
  • SVRs are usually much higher than introductory rates
  • It could cost you hundreds or thousands more per year unnecessarily

As a Mortgage Knight client, you won’t have to worry about forgetting or missing key dates.

Here’s what we do for you:

  • Track your mortgage product end date in our system
  • Proactively contact you 6 months before your deal expires
  • Offer a free mortgage review to assess your new options
  • Search the entire mortgage market, not just your current lender’s deals
  • Handle the switch or remortgage process — paperwork and all

Benefit:

You stay on the most competitive deal available, saving money and avoiding costly standard rates — without lifting a finger.

Planning Your Next Move? We’re Here to Help Again

Maybe life’s changed since you last spoke to us.

Maybe you’re:

  • Moving to a bigger home
  • Downsizing after children have left home
  • Relocating for work
  • Buying a second home or holiday let
  • Purchasing an investment property

As an existing customer, you already have a broker who knows your story. We’ll help you re-plan your borrowing, affordability, and financial roadmap with minimum fuss — because you deserve advice from someone who’s already invested in your success.

Thinking About Raising Money?

Your home may have gone up in value, and you might want to release equity for:

  • Home improvements (extensions, loft conversions, garden rooms)
  • Debt consolidation
  • School or university fees
  • Helping children onto the property ladder
  • Business investment
  • A dream wedding, once-in-a-lifetime trip, or other personal plans

We’ll explain your options clearly, including:

  • Further advances from your current lender
  • Remortgaging to a new lender for better terms
  • Second charge mortgages if you want to leave your main deal untouched

Protecting Your Loved Ones — Regular Protection Reviews

Life changes — your protection should, too.

  • You might have:
  • Got married or divorced
  • Had children (or grandchildren)
  • Started a business
  • Increased your income
  • Taken on more financial commitments

As part of your ongoing care, we offer free protection reviews.

  • We'll assess:
  • Your current Life Insurance
  • Critical Illness Cover
  • Income Protection
  • Family Income Benefit
  • Business Protection if applicable

We make sure your cover still matches your reality — and update it if needed, without unnecessary costs.

Annual Mortgage Health Check – Always Included

Every year, we offer you a free mortgage health check.

We’ll review:
  • Your current mortgage
  • Your rate competitiveness
  • Your home value
  • Any early repayment charges
  • Your protection arrangements
  • Your future plans (moving, investing, releasing equity)
Real Client Story: Why Ongoing Support Matters
Rachel, London
Mortgage Knight helped me buy my first flat 5 years ago. When my rate was coming up for renewal, they called me before I even realised — found me a better rate with no fees, and helped me switch without stress. I've since moved house and used them again — I wouldn't trust anyone else now.
Lauren , Oxford
Brilliant service again. We came back to Mortgage Knight when our deal ended — they found us a better rate, handled everything smoothly, and saved us over £150 a month. Clear advice and no stress at all.

What Makes Mortgage Knight Different for Existing Clients?

  • We don't just react — we plan ahead with you
  • Whole of market remortgage searches — not just a loyalty transfer
  • Protection advice updated for your new situation
  • Support when life changes — new jobs, new homes, new adventures
  • One team who already knows you — no starting over every time

We stay with you, so you stay protected, prepared, and financially strong.

Frequently Asked Questions

 Not always. We’ll explain upfront if a fee is required — many product switches involve no extra costs at all.

 Absolutely. We’ll always compare both internal product transfers and external remortgages — so you know you’re getting the best deal.

Easy! Simply call or email us, or respond to our reminder email when it lands. We’ll book a time that suits you.

A: No problem — we’ll re-assess everything from scratch if needed. Change is normal, and we’re here to adapt with you.

No — we’re here for future moves, buy-to-lets, holiday lets, second mortgages, equity release, protection planning, and more.

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